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Frequently Asked Questions (FAQs)
Please review our frequently asked questions as they may solve any unanswered questions you may have.
Why is my order pending payment?
If you paid via Zelle, Venmo, or CashApp and your order still says “Pending Payment” after 24–48 hours, please email a clear screenshot of your payment to [email protected]
I paid with crypto, why has my order been cancelled?
This usually means the transaction either expired or didn’t cover the full amount due to crypto network fees or price volatility. To resolve it, just send proof of payment (screenshot or transaction hash) to [email protected] and we’ll take care of you.
How long will it take to receive my order?
Orders are processed after payment is received, not when the order is placed. Processing typically takes just 1 business day, excluding weekends and holidays. If there’s ever a delay due to stock issues, we’ll shoot you an email with an updated shipping timeline.
Once shipped, orders usually arrive within 2–5 business days. Keep in mind that once your order is out for delivery, we can’t guarantee exact arrival times as carriers sometimes experience delays outside of our control. Tracking updates can also take a day or two to show progress.
Where’s my tracking info?
Tracking is emailed as soon as we ship your order. Check spam folders too. You can also view it by logging into My Account > Orders, then clicking on your order to reveal the tracking number.
I entered the wrong address! What do I do?
Shipping details are your responsibility.
If your order still says “Payment Pending,” go to My Account > Orders and edit it.
If your order is marked “Processing,” contact us at [email protected]
If the order is “Complete,” it’s already on its way and cannot be changed.
Can I make a return in exhange for a refund?
Yes — returns are allowed for unopened, sealed products within 7 business days of delivery.
To qualify:
The items must be sealed and untampered
You’re responsible for return shipping costs
You must provide a valid tracking number for the return
Once we receive and inspect the return, we’ll begin the refund process. A 15% restocking fee per item will be deducted from your refund.
Important: We do not accept returns on items that have been opened, used, or damaged after delivery. No exceptions.
To return a product contact us at [email protected] and we’ll help you out.
How fast will I hear back from support?
We usually respond within 1–24 hours. During heavy traffic or weekends, please allow up to 2–3 days. We appreciate your patience, we treat every customer like our first.
What form do your peptides come in?
Our peptides come in lyophilized (freeze-dried) powder form, sealed in sterile glass vials with colored flip-off caps.
My peptide seems to have less powder than before, what is the meaning of this?
Don’t worry — what you’re seeing is totally normal.
Our peptides are lyophilized (freeze-dried), and the end result can vary in appearance. Sometimes it looks like a complete package, while at other times there’s powder stuck to the side or bottom of the vial. The physical form doesn’t affect purity or potency.
Also, depending on the compound, some vials may appear to have more or less powder due to differences in molecular weight, binding buffers, or how the product settles during shipping.
Why does my product say not for human consumption?
Our products are not approved for medical use, and they’re not intended to treat, prevent, diagnose, or cure any illness or disease. They’re strictly for research purposes only — meaning they should only be handled by individuals trained to work in a controlled lab setting.
They are not safe or suitable for human consumption, and should not be used on yourself or others under any circumstances.
Still got questions? Contact us.